Frequently Asked Questions

Services

  • The Kidd Clinic offers therapy and support services for children, young people, and adults. Our services include:

    • Psychological therapy and counselling

    • Occupational therapy

    • Group therapeutic and connection programs

    • One-off problem-solving sessions for parents/carers

    • Short-term support session packs

  • The Kidd Clinic provides a range of assessments for all ages. These include: 

    • Autism Diagnostic Assessments

    • ADHD Assessments

    • Cognitive (IQ) Assessments

    • Specific Learning Disorder Assessments 

    • Functional Capacity Assessments

    • Brief Psychological Assessments

  • Yes, The Kidd Clinic provides services through Employee Assistance Programs (EAPs). These services are designed to support employees and their families with mental health, wellbeing, and workplace challenges.

    • Who can access EAP services? Employees and, in some programs, their immediate family members.

    • What services are available through EAP? Short-term, focused sessions, including counselling, problem-solving, and interventions for workplace or personal challenges.

    • How do I access EAP services? Access is usually arranged through your employer. You can contact us directly if you are unsure how to book a session through your EAP.

  • Yes, The Kidd Clinic has multiple clinicians who can offer these.

    Read more about this service here.

  • In addition to therapy and assessments, we also offer opportunities for families, educators, health professionals and organisational teams to learn and grow. These include:

    • Training for parents, educators, health professionals, and organisations

    • Events and webinars on neurodivergence and wellbeing

    • Clinical and peer supervision for professionals

  • Our availability varies. To begin your journey with The Kidd Clinic, please complete the enquiries form on our contact page.

  • We work with people across the lifespan. Some services, such as our assessment options, are tailored to specific age ranges.

  • The Kidd Clinic has three clinics:

    • North Perth WA
      526 Fitzgerald Street

    • Fremantle WA
      17 Parry Street

    • Mentone VIC
      44 Balcombe Road

    We also provide online services, though some are limited to in-person where necessary such as specific assessment interviews and observation.

    Occasionally home visits are available for services such as occupational therapy.

  • You are welcome to request a specific clinician. Please note that your choice may be influenced by:

    • The services a clinician provides, including the age ranges and clinical presentations they work with

    • The clinician’s working hours, clinic location, and availability

    • The length of the clinician’s waitlist

    • Any potential conflict of interest with existing clients

    We will always do our best to match you with a clinician who meets your needs.

  • You do not require a doctor’s referral to attend the clinic, however if you wish to claim a rebate from Medicare you will need a referral from your GP, Paediatrician or Psychiatrist prior to your appointment.

  • For your first appointment, you may like to bring:

    • A referral if you have one (not necessary)

    • Your NDIS plan (if applicable)

    • Relevant reports from other professionals

    You might also like to bring items that make the appointment more comfortable or accessible, such as a mobility aid or a sensory comfort item. Some clients like to bring a support person along to their first appointment such as a parent or partner.

  • Wait times can vary depending on the service and time of year. Because our availability is constantly changing, we are not able to provide exact wait times. One-off Problem Solving Sessions or our Short Term Support Session Packs are often more readily available and can be a helpful option while you wait for longer term support. We recommend contacting us early to discuss current availability and options.

  • You will receive an email on the day of your appointment including your telehealth link. This may come through around the start time of your session to ensure it does not get lost in your inbox. If you cannot see the link, please check your junk mail or reach out to our client care team.

General Information

  • Autism is a complex neurological developmental difference that begins in utero and is lifelong. It reflects differences in the nervous system, primarily affecting the brain and how it processes information.

    Autistic individuals experience the world, think, move, and interact differently to what is considered a standardised norm. Autism is not a spectrum you can partially occupy, you are either Autistic or you aren’t, though we are all human and share some traits.

    Autistic individuals may have characteristic differences from non-Autistic people in the way we:

    • Communicate, including non-traditional forms of communication

    • Experience and express our emotions

    • Interact with others

    • Form and maintain friendships and relationships

    • Engage in areas of passion or expertise

    • Innovate, imagine, and play

    • Recognise patterns and make connections

    • Perceive and sense the world around us

  • Anxiety is a normal and often healthy emotion. However, when a person regularly experiences high levels of anxiety, and it is interfering with their daily life, an anxiety disorder might be diagnosed. Anxiety disorders form a category of mental health diagnoses that lead to excessive nervousness, fear, apprehension, and worry.

  • Depression is a common mental health condition that affects how a person feels, thinks, and functions. It can involve persistent feelings of sadness, low energy, loss of interest in things once enjoyed, and difficulty concentrating.

    Depression can affect anyone and varies in severity, but with the right support and treatment, recovery is possible.

  • ADHD (Attention-Deficit/Hyperactivity Disorder) is a neurodevelopmental difference that affects attention, focus, impulse control, and activity levels. It presents uniquely in each individual and may include ways of thinking, moving, or responding that differ from neurotypical norms.

    ADHDers may experience challenges with focus, organisation, or impulsivity, but they often bring creativity, energy, adaptability, and novel problem-solving to their everyday lives. With understanding, supportive strategies, and environments that value neurodivergent ways of thinking, people with ADHD can often thrive and use their differences as strengths.

  • Pathological Demand Avoidance* (PDA) is a profile that can occur alongside Autism. It is often characterised by a strong need to feel in control and avoid everyday demands or expectations, including tasks, instructions, or social pressures. 
    *Also often referred to as Persistent Drive for Autonomy.

    PDA is not about being “difficult” or “defiant.” It reflects a distinct way of managing anxiety, uncertainty, and perceived pressure. Individuals with a PDA profile may experience differences in:

    • Coping with demands – using strategies such as negotiation, distraction, or withdrawal to feel more in control

    • Social interaction – appearing socially confident or sociable in some situations, yet avoiding expectations in others

    • Communication – using indirect, creative or dysregulated ways to express needs, preferences, or discomfort

    • Flexibility and routine – struggling with structured expectations and uncertainty while thriving in environments that allow choice, autonomy and predictability

    • Emotional regulation – showing heightened anxiety, frustration, or resistance when feeling pressured or overwhelmed

    With understanding, flexible approaches, and supportive environments, PDAers can engage, contribute, and thrive while respecting their need for autonomy and control.

  • There are a lot of support options out there, here are a few:

    The Kidd Clinic is not a 24 hour crisis service, if you need urgent support, or are looking for other ways to seek help, you can access our resource document here.

Fees & Rebates

  • Many of our clients use self-managed NDIS funds to access our services, we do not accept plan-managed funds.

    It is important to note that we are not a registered NDIA provider, and every individual plan and coverage is different. 

    Check with your LAC or plan-manager to determine if your plan goals and funding are eligible.

  • Medicare rebates may be available when:

    • You have a valid MHTP and referral from your GP, psychiatrist or paediatrician, and are accessing psychological therapy with a registered or clinical psychologist

    • You have a valid referral from your psychiatrist or paediatrician, accessing an Autism assessment and are under the age of 25

    There are many variables when it comes to Medicare rebates, chat with our client care team and assessment team for more detailed information.

    Medicare rebates will not cover the entire cost of service, there will be a gap for you to cover.

    You cannot claim private health cover AND Medicare for the same service.

  • Sometimes, this depends on who your cover is with, and what your plan covers. We can include private health codes on our invoices, but it is important to contact your private health provider to determine if they will cover our services.

    Your private health rebate may not cover the entire cost of service, there may be a gap for you to cover.

    You cannot claim private health cover AND Medicare for the same service.

  • At The Kidd Clinic we have a strict cancellation policy so please consider this prior to engaging our services. 

    You can cancel or reschedule your session by emailing admin@kiddclinic.com.au or calling 08 6237 7940 if you are unable to attend. 

    We require at least 2 business days' (Mon-Fri) notice for the cancellation of any booked appointment otherwise the session fee will be charged. Appointments that are cancelled on weekends or on public holidays by voicemail or email may be charged the cancellation fee as they cannot be actioned until the next business day,
often leaving us without enough time to re-book the session.

    The fee will be invoiced to you or your plan manager when 48 hours/2 business days’ notice of non-attendance is not provided. 

    All clients who have a mobile contact number receive an SMS reminder 72 hours prior to a booked appointment. 
If you are unable to attend, please call or email the clinic ASAP after receipt of your SMS on business days. 
Please do not rely on these text reminders to cancel your bookings as these sometimes arrive on weekends. 
The cancellation policy is applicable to all types of appointments.

    This charge cannot be claimed through Medicare or your Private Health fund.