Privacy Policy

Effective date: 13.08.2025

1. About this Policy

The Kidd Clinic (“we”, “us”, or “our”) recognises the importance of your privacy and your right to control how your personal information is collected, used, and disclosed. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains:

  • What personal information we collect and why

  • How we use and disclose that information

  • How we store and protect it

  • How you can access, update, or make a complaint about our handling of your information

This policy applies to all interactions with The Kidd Clinic, including in-person appointments, telehealth services, group programs, training events, and our website: www.kiddclinic.com.au.

2. What Information We Collect

2.1 Personal Information

We may collect personal information including (but not limited to):

  • Your name, date of birth, address, email, and phone number

  • Emergency contact details

  • Payment details (bank account or credit card)

  • Information you provide in forms, emails, phone calls, or during appointments

2.2 Sensitive Information

As a healthcare provider, we may collect sensitive information, including:

  • Health history and medical reports

  • Referrals and treatment notes

  • Information about medications, diagnoses, and mental health status

  • Information about disability, neurodivergence, or other support needs

  • Cultural background, gender identity, sexual orientation (only if relevant to your care)

Sensitive information is only collected with your informed consent or as otherwise permitted by law.

2.3 Information from Third Parties

With your consent, we may receive relevant information from:

  • Referring doctors or other healthcare professionals

  • Allied health providers, schools, or support coordinators

  • Government agencies (e.g., Medicare, NDIS)

2.4 Website and Digital Interactions

When you visit our website or use online booking systems, we may automatically collect:

  • IP address, browser type, and device information

  • Pages viewed and time spent on the site

  • Cookies and analytics data (see Section 11)

3. How We Collect Information

We collect personal and sensitive information when you:

  • Make an enquiry, book an appointment, or complete an intake form

  • Attend a session (in-person or telehealth)

  • Participate in a group program or training event

  • Communicate with us via phone, email, or social media

  • Visit our website or use our online forms

  • Provide feedback or complete a survey

4. How We Use Your Information

We use your information to:

  • Provide psychological and allied health services

  • Manage appointments, billing, and payments

  • Communicate with you about your care and clinic updates

  • Coordinate with other healthcare or support providers (with your consent)

  • Meet legal and regulatory requirements

  • Improve our services, resources, and accessibility

We will not use your personal information for purposes unrelated to your care without your consent, unless required or authorised by law.

5. Disclosure of Your Information

We may disclose your information:

  • To other treating professionals (e.g., your GP, psychiatrist, school psychologist) with your consent

  • To Medicare, NDIS, insurers, or funding bodies as required for claims and compliance

  • To IT providers, administrative support, or contractors who assist in delivering our services (who are bound by confidentiality obligations)

  • When required by law (e.g., mandatory reporting, court orders)

  • When there is a serious threat to your life, health, or safety, or that of another person

We do not sell or rent personal information to third parties.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, including:

  • Secure electronic records (password-protected, encrypted systems)

  • Secure physical storage for paper files

  • Staff training in confidentiality and privacy obligations

Some data may be stored electronically via third-party providers (e.g., practice management software, cloud storage). Where this occurs, we ensure the provider meets privacy and security standards, and where possible, stores data in Australia.

We retain records in line with legal requirements for health records. When no longer required, personal information is securely destroyed or de-identified.

7. Telehealth and Digital Communications

If you access our services via telehealth or email, we will take steps to ensure your information is secure. However, no online communication can be guaranteed as fully secure, and you accept this risk when engaging with us digitally.

8. Access and Correction

You can request access to the personal information we hold about you, or ask for it to be corrected, by contacting us in writing. We will respond within a reasonable time and may charge a small administration fee.

We may refuse access in certain circumstances allowed under the Privacy Act (e.g., where access would pose a serious threat to health or safety, or relates to anticipated legal proceedings). If we refuse, we will provide you with written reasons.

9. Data Breaches

If a data breach occurs that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches Scheme.

10. Complaints

If you have concerns about our handling of your personal information, you can:

Contact us in writing at:
The Kidd Clinic
Privacy Officer
[Insert Clinic Address]
Email: admin@kiddclinic.com.au
Phone: 08 6237 7940

If you are not satisfied with our response, you may contact the OAIC:
Phone: 1300 363 992
Website: www.oaic.gov.au

11. Website, Cookies, and Third-Party Links

Our website may use cookies to improve your browsing experience and collect analytics. You can disable cookies in your browser, but this may affect site functionality.

We may link to external websites. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website. We encourage you to review it regularly.